FAQ

Have a question?

Take a browse through our most frequently asked questions to learn more about what we offer and how to make the most of your popstoys.co.za experience! 

If you find yourself in a jam and need to talk to a human, get in touch with us on +27 (11) 849 4926 or email us at info@popstoys.co.za and we'll assist you every step of the way.

How can I be sure my order will be received once it is submitted online?

You will receive TWO email confirmations after you place your order online:

The first confirming that the order has been received will come to you immediately following the completion of your online order.
The following business day, you will receive an email confirmation that your order has been approved and is being processed. If we have any questions about your order, you will be contacted by phone.

What if I have a question or I need personal assistance with an online order?

As always, our team is here to assist you. You may mail us at any time with questions about online ordering or any other problems or questions you may contact us at support@popstoys

If you would like to speak to a representative you can call us during office hours Monday to Sunday

How can I find out how much it will cost to send a parcel internationally?

Please contact us for a comprehensive quote on +27 (11) 849 4926 or email info@popstoys.co.za. Thank you

 

Which credit cards do we accept?

Visa
Mastercard
American Express
Diners Club

For safer, quicker and easier payments save your card details on PayFast when shoping on www.popstoys.co.za.

Simply select to save your details on your next purchase and once your order has been placed you’ll be prompted to choose your security question on the order confirmation page. Then, on your next purchase simply select your card, supply your CVV number to complete your order. Note, you can save more than one card, and all saved cards will be available on checkout page for quicker and easier payments, especially if you’re shopping on the go. You can also manage your saved credit card information on your accounts page.

What information will we need?

Your 16-digit credit card number
The expiry date
The CVV number (that’s the last 3 digits on the back of your card)
Your name exactly as it appears on the front of the card

When will the payment be deducted from your account?

Immediately. That means we can start processing your order straight away.

Please Note: Credit Cards used for the first time on our website together with any large or unusual credit card transactions will need to be validated by the issuing bank or the cardholder before your order can be processed.

How do I Login?

Please enter your Username and Password into the fields provided when clicking on the top right hand side LOCK, to access your Pops Toys account. If you do not have an account with Pops Toys and wish to create one, please contact the system administrator at support@popstoys.co.za

If you have forgotten your password or username please contact Alex Schmitt at Pops Toys at support@popstoys.co.za

How do I buy something from Pops Toys?

1. Find the items you wish to buy

Keyword search boxes are located on nearly every page. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find an item that interests you, click the title or name of the item to see its details and including availability.

2. Add to cart

Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added an item to your Shopping Cart, keep searching until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Cart button on the TOP right hand side of the website. 

3. Check out

To enter checkout, click on the ‘proceed to checkout’ button.
Your product list will appear. Select the products you wish to buy and click on the check-out button on the top right of the page
You will now be prompted to log in or register
Select your delivery method and click on the continue button on the bottom right
Select your delivery address or create a new delivery address
Select your payment method, and click on the ‘buy now’ button on the bottom right of the page
Click on ‘proceed’ if you are ready to complete the payment process
A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details are correct.

Please note : when purchasing for the first time on Pops Toys we may ask you for proof of identification.