Delivery & Returns

Delivery Information

Orders will be shipped the following working day, after the receipt of your proof of payment.

Once order has been shipped you will receive a tracking number which you will be able to go track your parcel online on Fastway or Dawn Wing website http://fastway.co.za/.  

DawnWing  Economy (24hr – 72hr)

DawnWing is a countrywide, door-door, collection/delivery service, designed to offer a fast and cost effective solution for all your collection/delivery needs.

Postage Fees for South Africa

Orders over R1000 automatically qualify for FREE DELIVERY! Anywhere in South Africa (Terms & Conditions Apply)

Free deliveries are sent with Next Day / Economy Service (Dawn Wing) for all Main & Regional Areas

Free Deliveries Terms & Conditions

This is applicable to all customers that live within a 50km range from MAIN or REGIONAL areas, an additional charge will be charged if your delivery address is beyond 50km from a main or regional city or town if the ‘’Dawn Wings Next Day Economy Service’’ is chosen. 

The customer will be contacted by Pops Toys via email and he or she will have the choose to pay in an extra charge for the Next Day / Economy Service (Dawn Wing) 1-3 BUSINESS DAYS from date of collection or they will also have the option for the parcel to be sent via the South African post office at NO EXTRA COST which takes 2-5 BUSINESS DAYS from date of collection

MAIN CENTRES

City Centres in South Africa include:  Johannesburg, Pretoria, Cape Town, Nelspruit, George, East London, Bloemfontein, Polokwane, Welkom, Potchefstroom, Witbank, Durban & Port Elizabeth

Next Day / Economy Service (Dawn Wing)

This courier service will have delivery effected
within 1-3
BUSINESS DAYS from date of collection
1kg R 75.00 + R25 every additional kg or part thereof. 
 

REGIONAL TOWNS

Outlining Cities & Towns in South Africa that are not mentioned above are classed regional areas.

Next Day / Economy Service (Dawn Wing)

This courier service will have delivery effected
within 1-3 BUSINESS DAYS from date of collection
1kg R 150.00 + R35 every additional kg or part thereof.

Mater Card, VISA, America Express & PayPal

Returns

I want to return my order, what do I do?

If your order is unwanted, it's ok to change your mind. We'll accept returns up to 14 days after delivery providing the following terms are met:

All packaging must be intact so that the item is in a resaleable condition
Seals and wrapping must be unbroken
Postage costs are covered by the customer a postage charge will be deducted from your refund

If your order is faulty, please let us know as quickly as possible.

How to return an item in store:

You can return products bought online to PopsToys as long as you take a copy of your email confirmation with you.

How to return large or heavy items:

Please call us on +2711 849 4926 or orders@popstoys.co.za for guidance if the item you wish to return weighs over 5kg. For unwanted items there may be additional charges to cover the cost of collecting large or heavy items.

Do I have to pay postage if I return an order?

If you've changed your mind about an item you will need to pay for the cost of returning it. 

In most cases this will be our R50 standard postage charge, which will be deducted from your refund. The postage fee might change depending on your area base (Location). 

If you have received the wrong item , we will cover the cost for you. If this is the case, let us know on +2711 849 4926 or orders@popstoys.co.za as soon as possible.

My order is damaged, what do I do?

In the unlikely event you receive an item that is damaged or proves to be faulty please contact us as soon as possible on +2711 849 4926 or orders@popstoys.co.za .

We will do our best to provide a replacement or refund

Can I return my order to a store?

You can return an online order to Pops Toys as long as you take a copy of your confirmation email with you.

This applies to all online customers.

How long do I have to return my order?

If you've changed your mind, you can return unwanted items within 14 days of delivery.

If you discover a fault with your item please contact us on +2711 849 4926 or orders@popstoys.co.za as soon as possible and we'll offer any assistance we can.

How will I get my refund?

Refunds are issued back to the method of payment you originally used i.e. your credit or debit card, PayFast

My order is damaged, what do I do?

In the unlikely event you receive an item that is damaged or proves to be faulty please contact us as soon as possible on +2711 849 4926 or orders@popstoys.co.za .

We will do our best to provide a replacement or refund.